Terms of Service

1. Who we are

HaulPermit ("Company," "we," "us") operates haulpermit.com and provides a paid service that prepares and submits oversize/overweight trucking permit applications to state Department of Transportation ("DOT") portals on behalf of carriers ("you," "Carrier"). We are a filing agent, acting on your instructions and using data you supply. We are not a government agency, not affiliated with any state DOT, and not a law firm.

2. What we do (and what we don't do)

We do: take the load and route information you submit (dimensions, weight, axle configuration, origin, destination, route, dates, vehicle/carrier identifiers); prepare the permit application(s) required for that load in the state you select; submit the application through the applicable state DOT permit portal; pass along the state's permit fee at cost, with no markup, plus our flat $75 service fee per filing; and relay the state's response to you.

We do NOT verify, measure, weigh, or physically inspect your vehicle, load, or route. You are solely responsible for the accuracy of all dimensions, weight, axle spacing, and route data you provide. We do not determine whether your load is safe or legal to operate, and we do not guarantee that any state will approve, or approve on any particular timeline, any permit application. Approval, denial, and timing are entirely at the discretion of the relevant state DOT. Nothing we provide is legal advice.

You certify, at the time of each order, that: (1) the load dimensions, weight, axle configuration, route, and all other data you submit are accurate and current as of submission; (2) you have authority to request permits for the vehicle/carrier identified; and (3) you will notify us immediately of any change to the load or route before we submit, and understand that changes after submission may require a new filing and a new fee.

3. Ordering, pricing, and payment

Flat service fee: $75 per filing, disclosed in full before checkout, with no hidden add-ons. State permit fee: passed through at cost (the exact amount the state charges), shown to you before you pay wherever the state's fee schedule allows us to quote it in advance. Where a state's fee depends on details only the portal calculates, we show our best-faith estimate and true it up before capture (see the Refund & Cancellation Policy).

Payment method: your card is authorized at checkout (a hold, not a charge). See the Refund & Cancellation Policy for exactly when and why we capture (charge) the card. Multi-state loads: each state requiring a permit is a separate filing and a separate $75 fee, disclosed before you confirm the order.

4. Turnaround and deadlines

Any turnaround estimate or cutoff time we display reflects our own processing commitment plus the relevant state portal's typical processing window, and we flag clearly if a timeline is an estimate versus a stated cutoff we control. We do not control state DOT processing times, portal uptime, or approval timing.

If you have a hard deadline, you must state it at checkout. We will tell you, before you pay, whether we believe we can meet it based on current state portal conditions. If we later determine we cannot meet a deadline you disclosed, see the Refund & Cancellation Policy for what happens to your authorization.

5. Liability limits

Filing agent, not insurer or safety certifier. To the maximum extent permitted by law, our total liability to you arising out of any order (however framed) is limited to the service fee(s) you actually paid us for that order (our $75 fee, not the state permit fee, which is a pass-through amount belonging to the state).

We are not liable for state DOT delays, denials, portal outages, changes in state fee schedules or requirements, fines, detention, demurrage, lost loads, lost profits, or any consequential or indirect damages arising from a permit being delayed, denied, or requiring resubmission, except where the delay, denial, or error was directly caused by our own data-entry error relative to the data you gave us. In that specific case, our liability is still capped at the fee paid for that filing. We are not liable for consequences of inaccurate, incomplete, or late data you provide.

6. Indemnification

You agree to indemnify and hold HaulPermit harmless from any claim, fine, penalty, or loss arising from: (a) inaccurate, incomplete, or fraudulent data you supplied; (b) your operation of a vehicle without a required permit, with an expired permit, or outside the terms of an issued permit; or (c) your breach of these Terms.

7. No guarantee of approval

State DOTs may deny, delay, or condition approval of any permit application for reasons outside our control (route restrictions, seasonal/weather load limits, escort requirements, bridge/structure limits). We will relay any state request for corrected information to you promptly; delays caused by needing corrected data from you are not attributable to us.

8. Force majeure

Neither party is liable for delay or failure to perform caused by events beyond reasonable control, including state portal outages, government shutdowns, changes in state law or fee schedules taking effect without notice, or acts of God.

9. Governing law

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. We do not impose a mandatory arbitration clause or class-action waiver; disputes may be brought in a court of competent jurisdiction.

10. Changes to these Terms

We may update these Terms; the version in effect at the time you place an order governs that order. Material changes will be dated and posted.

11. Contact

support@haulpermit.com